Assets
Can you track assets that have no power supply?
Yes. Battery-powered asset trackers can run for months to years depending on reporting frequency — ideal for trailers, containers and equipment.
Billing
How are subscriptions charged?
There is a once-off cost for hardware and installation, followed by a monthly or annual subscription that covers data, platform access and support. Request a quote for pricing tailored to your fleet.
Fuel
Can you detect fuel theft?
Yes. Fuel-level sensors detect sudden drops in tank level and alert you with the time, location and vehicle, which you can compare with refuelling records.
General
What is the difference between GPS tracking and fleet management?
GPS tracking tells you where a vehicle is and where it has been. Fleet management uses that data together with driver, fuel, maintenance and cost information to help you run the whole fleet efficiently. We offer both, and you can start with tracking and upgrade later.
Can I track my vehicles on my phone?
Yes. You can log in from any web browser and from our mobile app on Android and iOS to see live locations, alerts and reports.
Installation
How long does installation take?
A standard tracker installation takes about 1–2 hours per vehicle. Fuel sensors and camera systems take longer. We can install at your premises to minimise downtime.
Will the tracker affect my vehicle warranty?
Our technicians use professional, non-destructive installation methods. If you have concerns about a specific manufacturer warranty, let us know before installation and we will advise.
Security
Can you stop a stolen vehicle?
Where an immobiliser is fitted, the engine can be prevented from restarting once it is safely stopped. We also coordinate with you and the relevant authorities to support recovery.
What happens if someone disconnects the tracker?
You receive a power-cut / tamper alert immediately. Devices also have a backup battery so they continue to report location for a period after disconnection.
Support
How do I get technical support?
Open a ticket on our Support page, call or WhatsApp our support line. Every ticket gets a reference number so you can follow its progress.